Fired Waitress Essay -- essays research papers

The Case of the Fired WaitressIn business it is important the a company establish some uncontaminating order of business when dealing with business ethics. Ethical business practices jackpot build customer relationships. Unethical business practices shadower cause a business to lose customers. In this case study the reader lead be come familiar with the ethical practice of a sanguine lobster store in Pleasant Hill, Pennsylvania.Problem/ Issue IdentificationA waitress at the local Pennsylvania Red Lobster served a African American couple. The wife order prime rib and was not sprightly with the rib or the serve of the waitress. After paying for the meal she submitted a customer tittle-tattle card in the comment box. The waitress then took the comment card from the box and destroyed it. This incident caused the waitress her job. She was fired.We can assume from this case that the waitress did not want the incident known. She may meet taken other comment cards and have never b een caught. We can also assume this is an isolated incident that the waitress make a big mistake. Looking at the ethical issues a comment box should be managed by the manager or higher. Restaurant employees should not have access to this box at all. The store does not have procedures that secure customer comments.This is related to Consumer Stakeholders and External Stakeholder issues. The major overriding issues a...